Help & FAQ

Orders & delivery

When do I receive my code?

Within seconds of a successful payment. The code is emailed to you, shown on the order confirmation page, and saved under My account → Orders.

I didn’t get an email.

Check your spam folder first. You can also find the code in your account, or contact us with your order number.

My order is “on hold”.

Some orders are reviewed manually for security. We’ll deliver your code or contact you shortly.

Using your card

Which region are the cards?

All PlayPerks cards are United States region and only work with US accounts.

How do I redeem?

See our step-by-step redemption guide.

Payments & refunds

We accept major cards and wallets. Delivered digital codes can’t be returned, but if a code doesn’t work we will replace it or refund you — see the refund policy.